Photographer: Jonne Lucia op de Weegh© | Make-up artist: Violeta Marinova from Art of Colors
bunq
At bunq, we strive to build the best product, only with the best people. We believe that results speak louder than resumes, and value skills and drive over years of experience, gender, or orientation. This unique culture, free of bias and office politics, attracts the most talented people, spanning across 40+ nationalities and various sexual and gender orientation spectrums.
We proudly support initiatives – like Equals – that celebrate diversity, talent and innovation. We invite anyone looking for a high reward culture of merit and a place where the best idea wins, to join our movement: https://careers.bunq.com
Fabiana Di Lernia (she/her)
team lead user operations at bunq
About
Hi! I’m Fabiana, a Team Lead in User Operations at bunq. At bunq safety is at the heart of everything we do, and my team makes sure our users are secure while making their life easy – for example, as we safely set up their account in just 5 minutes or help them make international payments with ease.
In under three years, I’ve grown from a compliance officer to trainer, mentor and team lead for more than 80 team members, which is just one example of our team’s ability to defy boundaries and achieve the impossible, thanks to bunq’s unique culture.
What qualities do you think are essential for success?
For me, it has always been crucial to stay open to new challenges and people while keeping a positive spirit. That’s why I moved to the Netherlands at the age of 30, stepping into the unknown and starting my career anew.
I owe everything to my 20-year career as a professional basketball player. It taught me that we have to welcome the challenges in life as an opportunity to improve. Whether it is a tough opponent in a basketball game or a difficult case to solve at work, stay focused on the ultimate goal and don’t give up at the first difficulty. I remember the time I had to get stitches in my eye and an eye patch during a basketball game after a collision with an opponent, but I continued to play with one eye bandaged… we won the game and I was called to the Italian national team!
In basketball as at work and life, teamwork is crucial. Supporting each other and listening to feedback without letting ego get in the way always leads to great results. Don’t be afraid, trust your instincts and don’t impose limits on yourself!